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Adidas: Order fulfillment Analyst

Job Title:  Order Fulfillment Analyst II

Hiring Manager:  adidas HR Team

Department:  Customer Service

Posting Date:  January 24, 2017

 Essential Duties and Responsibilities

  • Respond to requests to research order profile issues, summarize findings and make recommendations to resolve
  • Identify trends via reporting and proactively call out potential issues/impact on order book accuracy to management
  • Develop detailed and high-level reporting analysis for all levels of Management
  • Responsible for CS OTIF reporting and compiling/researching OTIF failures
  • Able to troubleshoot reporting inaccuracies/issues, determine root cause and implement resolution.
  • Coordinates SAP Global Releases for CS Department, works directly with IT to test RFCs and supports testing needs for other areas of the NAM supply chain
  • Acts as key CS tester for SAP releases/projects, B2B, CWE. 
  • Analyze reports, summarize status/issues, communicate gaps in allocation/ late deliveries etc and escalate issues to ensure on time shipping

 Required Education and/or Experience

  1. Experience with SAP required
  2. Bachelor’s Degree preferred and 3 years or more related experience; or equivalent combination of education and related experience
  3. Strong computer skills needed (advance knowledge of MS Access and Excel including building all types of Access queries)
  4. Account Management Experience and knowledge of Supply Chain NAM preferred

For the full job description and to apply for this position please click the link below:

http://careers.adidas-group.com/jobs/order-fulfillment-analyst-ii-149071

 


 

Adidas: Customer Service Team Lead

Job Title:  Customer Service Team Lead

Hiring Manager:  adidas HR Team

Department:  Customer Service

Posting Date:  January 24, 2017

 Essential Duties and Responsibilities

  • Provide daily workflow direction to Account Specialists to ensure that customer needs are met in an accurate, timely, and professional manner. Provides quality feedback to account specialists and makes recommendations on SCORE & TLU ratings to Manager and Sr. Manager.
  • Ensures best practices are consistently applied to account/order profile management, daily interactions with internal/external customers and supports/performs daily order processing activities as needed. 
  • Conducts end to end review of customer specific processes/requirements to align order processing activities and optimize on time shipping while minimizing chargebacks/penalties while working directly with Sales and Accounts to resolve issues.
  • Use service issues an opportunity to evaluate and improve business processes.   Gathers and analyzes information to make fact based decisions. 
  • Addresses issues outside the day to day job responsibilities in the form of special projects assigned by the CS Director or Senior Manager.

 Required Education and/or Experience

  1. Bachelor’s Degree and 2 years or more of industry experience or equivalent combination of education and related experience
  2. 1 year or more related experience leading a team or project
  3. Minimum of 1 year of experience in a role involving direct Interaction with external or internal Customers
  4. Use of problem solving skills to address customer and/or operational issues and ensure effective/long-term problem resolution; managing multiple and complex tasks
  5. Prioritizing workload to meet deadlines
  6. SAP proficiency preferred

For the full job description and to apply for this position please click the link below:

http://careers.adidas-group.com/jobs/customer-service-team-lead-151858


 

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